I hope I made the right ISP choice

[Think]

I recieved a letter from my @Rogers ISP:

.An important message from Rogers Hi-Speed Internet

We would like to advise you that there has been excessive usage on your Rogers Hi-Speed Internet account which is in violation of our end user agreement with you. Under our agreement, you are required to use the service in a way that does not create an unusually large burden on our network.

Rogers has a responsibility to ensure that all of its customers experience a high quality of service and performance when using Rogers Hi-Speed Internet. Your usage consumes a disproportionate share of our network's resources which has a negative impact on network performance. In fact, you fall within the category of less than 1% of our residential customers whose usage exceeds that of the average customer by well over 2000%.

Please be advised that it is important that your account's usage returns to reasonable levels. Unfortunately, unless your usage pattern significantly changes starting in the next two days, we will have no choice but to suspend your Internet account for a period of seven days.

The following activities may be increasing your usage:

* Engaging in peer-to-peer file sharing;

* Running servers; or

* Installing shareware that compromises your computer's security.

In addition to addressing the above activities, here are some guidelines that may assist you with managing your usage of our Internet service:

* Make all users of your account aware of the content of this e-mail and consider the extent of their usage;

* Install virus protection software and regularly scan your PC(s) to ensure that you have downloaded the most recent versions of such software; and

* Familiarize yourself with all provisions of our agreement with you (particularly prohibited uses of Rogers Hi-Speed Internet).

Thank you for your attention.

Rogers Hi-Speed Internet


So I called them up and asked them " where the beef" was. To my surprise they had no idea what the bandwidth parameters were - guided by some fantasy number that depended on a given area at a given month? So I asked them what was the given limit for my area at a particular month? they didn't know:rolleyes:

Well here I am with this subservant product and the years of tolerance that I have recieved from them and have decided enough is enough.

I've posted on several tech sites about this and was amazed that this letter is circulating like wild fire across there client base.

Well I did a little research and found some interesting sites:

http://www.ihaterogers.ca/

http://rbua.org/

I also found several alternatives for my area and decided on this one:

http://www.3web.com/

They are a brokerage firm of sorts and are well established in the Canadian market, venturing in the high speed paddy wagon ride and providing the same @rogers or @sympatico (BELL - DSL ) connection at nearly half the price : $25 bucks canadian.

Pros - $25 bucks ( $27 if you choose not to take there long distance service)
- unlimited emails ( not biggy )
- free dial up as well ( definitely not a biggy )

Cons- buy your modem $77 Canadian
- no 10mb web space

The DSL connection has the same downloading capabilities as cable but there upload is significantly higher:

.3webXS High Speed is not a Lite service. 3webXS High Speed offers up to 1.5 Mbps download and 192 Kbps upload for cable, just like Rogers, and up to 1.5 Mbps download and 320 Kbps upload for DSL, more than Bell or Primus for the similar service. We also offer a FREE unlimited 3webXS dial-up account and FREE unlimited email accounts that the competition doesn't - all for less.



I ordered the DSL service and the modem will arrive in a week or so.

Here's hoping that everything runs smoothly.

I really hate @Rogers...always have.

PS. DSL has removed there bandwidth cap and last month my total upload and download was approximately 20G - a very rough estimate to be sure.

[WesM63]

Think,
It seems that more and more latley people have been getting pissed at their ISP's and changing service because the ISP's are overcharger them or having serious issues with their so called policy's.

A guy that I work with just changed ISP's because since 1996, they had been charging him for a small buisness account at $45 month and only a 512K/256K DSL line. He finally figured it out and changed to another ISP and is now getting 1.5mb/256k for $43 month.

The company I work for mantaines a local cable companys servers ect., they have no limit on the bandwidth, but we've been getting a lot of people breaking copyright laws. People have been sharing new moives like T3 on kazza and WB and other motion picture company's have been e-mailing us and telling us we have to stop them. Well since we don't have a choice, we have to call the customer and tell them to stop or their account will be deleted. Some people think we are *******s for doing this, but we have to.:rolleyes:

My ISP is a bunch or retards and i'm surprised they havn't said anything to me about my bandwidth.

I hope your choice was a good one and hope all goes well.

[notoriousformula]

LOL @ www.ihaterogers.ca , the looks same as rogers original site.. I don't use Rogers Internet service but i have their cellphone plan, great service :)....My crurrent ISP is SHAW cable, last month me and my roommate D/Led approx. 93GB and uploaded 9GB :P ..never recieved any e-mail or phone call them.. :D .. I hope the new ISP works for you Think, GL ;)

[SleepO]

I am on Shaw and in a two week period I had 80gig downloaded and 50 uploaded :D . Shaw called and threatened to cut me off if I didn't bring it down to what they said was normal, 2 gig down 1 up in a month.

[Think]

Originally posted by SleepO
I am on Shaw and in a two week period I had 80gig downloaded and 50 uploaded :D . Shaw called and threatened to cut me off if I didn't bring it down to what they said was normal, 2 gig down 1 up in a month.

There starting to apply 2 week suspensions. I havn't been suspended yet nor will I be, after my conversation with Rogers customer service manager.

BUT, I'm still looking for an alternative. The 3web service I chose seems to of recieved a bit of a snag. They recieved a call from there provider ( Sympatico ) and was told that there may be a bandwidth cap - they have to still verify this information. I cancelled until they find out.

Sympatico High Speed is $44/mth but there is no bandwidth limit. Only there basic service has an applied limit. They also have an Ultra version for $66/month with a download capability of 3Mbps.

So...I wait.